Return Policy – ChicLuxe

At ChicLuxe, available exclusively through chicluxestore.com, we want you to love every piece you purchase. We understand that sometimes an item may not work out—perhaps the fit is not quite right, the colour looks different in person, or you simply changed your mind. This Return Policy explains how to return eligible items to us for a refund or exchange. Please read it carefully before initiating a return.

Our Commitment to You

Your satisfaction is our priority. We stand behind the quality and design of every ChicLuxe garment. If you are not completely happy with your purchase, we are here to help. Our goal is to make the return process as straightforward and stress‑free as possible, so you can shop on chicluxestore.com with confidence.

Return Eligibility

To be eligible for a return, items must meet the following conditions:

  • The return request must be initiated within the return window stated on our website (please check the Returns page at chicluxestore.com for the current window, typically starting from the date you receive your order).
  • Items must be unused, unwashed, unworn, and without any signs of wear, stains, odours (including perfume or deodorant), pet hair, or alterations.
  • All original tags, labels, and hygiene strips (if applicable) must still be attached.
  • Items must be returned in their original packaging whenever possible, including any dust bags or boxes provided.
  • Swimwear, lingerie, earrings, and other intimate apparel are final sale and cannot be returned for hygiene reasons, unless they arrive damaged or defective.
  • Gift cards and final sale items (clearly marked on the product page) are non‑returnable.

If an item does not meet the above criteria, we regret that we cannot accept the return and the product will be sent back to you.

How to Initiate a Return

To start a return, please log into your account on chicluxestore.com (or use the order lookup tool if you checked out as a guest). Locate the order containing the item you wish to return and follow the on‑screen instructions. You will be asked to select the item(s) and provide a reason for the return. This helps us improve our products and services.

After your return request is approved, you will receive a confirmation message with clear instructions on how to send your item back to us. Please do not send any returns before receiving approval, as this may delay processing.

Preparing Your Return

Once your return is approved, carefully repack the item(s) in the original packaging or a secure, padded envelope/box. Make sure all tags are attached and the items are folded neatly. Include the return confirmation or any paperwork requested in your return instructions. We strongly recommend keeping proof of postage or a tracking number for your records, as we cannot be responsible for items lost or damaged during return transit.

Refunds

After we receive your return, our team will inspect the item(s) to ensure they meet the eligibility criteria above. Please allow a reasonable number of business days from the date your return is delivered to us for the inspection to be completed.

If your return is approved, a refund will be issued to your original payment method. The time it takes for the refund to appear in your account depends on your bank or card issuer. We will notify you via email once the refund has been processed. If your return is not approved due to non‑compliance with this policy, we will contact you to arrange for the item to be sent back to you, or discuss other options.

Partial Refunds

A partial refund may be granted in the following situations:

  • The item shows clear signs of use, damage, or missing parts not due to our error.
  • The item is returned outside the return window.
  • Any hygiene seals or tags have been removed from intimate apparel (even if unworn).

In these cases, we will evaluate the condition of the item and may offer a partial refund at our discretion. You will be informed of the proposed amount before we proceed.

Exchanges

If you need a different size or colour, the fastest way is to return the original item for a refund and place a new order on chicluxestore.com. This ensures your desired replacement is reserved and ships without delay. We do not offer direct exchanges unless an item arrives defective or we have made an error with your order (see “Damaged or Incorrect Items” below).

Damaged, Defective, or Incorrect Items

We take great pride in the quality of ChicLuxe products. However, if you receive an item that is damaged, has a manufacturing defect, or is not what you ordered (wrong size, colour, or style), please contact us immediately through the website form on chicluxestore.com. Include your order number, a clear description of the issue, and photographs showing the damage or discrepancy. We will review your case promptly and, if approved, arrange a resolution at no additional cost to you. This may include a replacement, refund, or other remedy as appropriate.

Final Sale Items

Certain items are marked as “final sale” on their product page. These cannot be returned or exchanged for any reason unless they arrive damaged or defective. Please check product descriptions carefully before purchasing final sale merchandise.

Returning Gifts

If you received a ChicLuxe item as a gift and wish to return it, please contact us through the website form. We will guide you on how to proceed. Refunds for gift returns will generally be issued as store credit to the gift recipient, unless otherwise arranged with the original purchaser.

Changes to This Policy

We may update this Return Policy from time to time. Any changes will be posted on this page at chicluxestore.com. The policy in effect at the time of your purchase governs your return.

Questions

If you have any questions about returning an item, please use the contact form on our website. We are here to help.

Thank you for shopping at ChicLuxe. We appreciate your trust and look forward to serving you again.