Shipping Policy – ChicLuxe

Thank you for shopping at ChicLuxe, available exclusively through chicluxestore.com. This Shipping Policy outlines everything you need to know about how your order is processed, packaged, and delivered. We are committed to making your experience with us as seamless and enjoyable as the clothing we design. Please read this policy carefully before placing your order.

Order Processing

Once you place an order on chicluxestore.com, our team begins preparing it for dispatch. We take great care in handling every item because we want your ChicLuxe pieces to arrive in perfect condition. All orders are subject to verification and approval before they are released for shipping. You will receive a confirmation message once your order has been successfully placed, and another notification when it has been handed over to our shipping partner.

Processing times may vary depending on order volume, seasonal peaks, or special collection launches. We strive to process all standard orders as quickly as possible. Please note that orders placed after a certain cutoff time on business days, as well as orders placed on weekends or public holidays, will begin processing on the next business day.

Shipping Destinations

chicluxestore.com currently ships to a wide range of destinations. During the checkout process, you will be able to see whether your location is serviceable. If your country or region does not appear in the list of available shipping destinations at checkout, we regret that we cannot fulfill your order at this time. We are continuously evaluating new markets and hope to expand our shipping footprint in the future.

Shipping Methods and Carriers

We partner with reputable, trackable carriers to deliver your ChicLuxe purchases safely. At checkout, you will see the available shipping methods for your address. Each method comes with its own estimated delivery timeline and service level. We recommend choosing the option that best suits your needs.

All shipments are fully trackable. Once your order has been dispatched, you will receive a unique tracking number and a link to monitor your package’s journey. Please allow a short period for the tracking information to update after you receive the notification.

Order Tracking

To track your order, simply use the tracking link provided in your dispatch confirmation message. You can also check the status of your order by logging into your account on chicluxestore.com, if you created one during checkout. Tracking information is usually updated in real time, but occasional delays in carrier systems may occur. If your tracking status has not changed for an extended period, please contact us through the website form for assistance.

Shipping Restrictions

Certain items may be subject to shipping restrictions due to their size, weight, or composition. For example, special packaging requirements may apply to some products. If any item in your order cannot be shipped to your selected destination, you will be notified during checkout. Additionally, we do not ship to P.O. boxes or APO/FPO addresses unless explicitly stated during checkout. Please provide a physical street address to ensure successful delivery.

Customs, Duties, and Taxes

For international orders shipped from chicluxestore.com, please be aware that your package may be subject to customs clearance, import duties, taxes, or other fees imposed by your local government. These charges are not included in the price you pay at checkout. As the recipient, you are solely responsible for any such fees. Customs policies vary widely by country, and we strongly advise you to contact your local customs office for more information before placing an order. Please note that we cannot influence or predict whether your package will be inspected or what fees may apply. Delays caused by customs are beyond our control.

Lost, Stolen, or Damaged Packages

ChicLuxe takes great care to package every order securely. However, after your package has been delivered to the address you provided, we are not responsible for lost or stolen items. We recommend choosing a secure delivery location and tracking your package closely. If your order arrives damaged or appears to have been tampered with, please contact us immediately through the website form on chicluxestore.com, providing your order number and clear photos of the damage. We will evaluate each case individually and work with you to find a fair resolution.

Incorrect Shipping Information

You are responsible for providing accurate and complete shipping details at checkout. Once an order has been processed, we cannot modify the shipping address. If a package is returned to us due to an incorrect or incomplete address provided by you, we will contact you to arrange reshipment. Additional charges may apply for reshipping. Please double-check your address before finalising your order.

Split Shipments

If you order multiple items, they may be shipped separately depending on stock availability or warehouse locations. You will receive individual tracking information for each shipment. You will not incur any extra charges for split shipments.

Contact Us

For any questions regarding this Shipping Policy or a specific order, please use the contact form available on chicluxestore.com. Our customer care team will respond as quickly as possible.

Thank you again for choosing ChicLuxe. We appreciate your trust and look forward to delivering beautiful clothing to your door.